Frequently Asked Questions
When can I start my course?
You can start at any time of the year; you are in control of your learning. There is no specific start date.
Are there any pre-requisite educational or academic requirements for the courses?
There are no formal academic qualifications etc required to undertake our courses unless this is specified on the course page. Some higher level courses require the foundation course to be completed first.
Where is the training delivered? Do I need to attend classes?
All of our courses are offered online, there is no need to attend face to face classes. All the course material will be provided to you electronically so you have full access whnever you need it. Our higher level courses also have dedicated online tutor support available by email. The purely self-directed training courses however do not need nor have tutor support.
Can I have a paper copy of my training course material?
You can print out the course material completely free. If you need a copy sent out via post this can be arranged at a set fee.
How long does it take to complete the course?
As long as you need; there are no time limits at all.
How do I pay for my course?
We accept paypal and credit card payments. Simply 'add to cart' the course you want and go through the checkout process.
Is there a return policy?
Because the course materials are sent directly to you electronically we cannot provide refunds once these have been sent.
See our Terms and conditions.
How do I redeem my Groupon Voucher?
You click on the 'Redeem Voucher' page tab above and enter your details as requested. Then, you go to the 'Log In/Register' tab above and click 'Register' at the top of the data box when it appears. Enter your email address and select a password. We will then review your voucher details and approve your registration, granting you access to the course pages. You will then be able to LOG IN using the same Log in/Register tab above, but this time you click on 'LOG IN' at the top of the data box and enter the email address and password you registered with.
Please note it may take up to 24 hours for us to review your voucher and approve your registration.